REFUND POLICY

7 Day Money Back Guarantee Policy (on plans only)

We are completely committed to offering a high-quality streaming at the lowest price possible. And if for any reason you feel that our products did not live up to your expectations or you think that somehow our service did not meet your standards of excellence, we offer a no-hassle 100% money back guarantee for 7 days. In other words, you can get your money back for any purchase made within the past 7 days.

Users can request a refund of their payment in just a few steps.

 

How to claim a refund during the 7 Day Money Back Guarantee period

Steps

1-Contact a member of the customer service team within 7 days. Via the email address shown at the top and bottom of the homepage.  Or contact via the whats app link on the homepage.

2-Quote your order number, full name and address and your order date.

3-State your paypal address details and reason for refund.

4- Wait for correspondence incase customer service can fix your issue, if they can not we will process the refund.

5-Sit back and relax and wait for the funds to be returned to the same payment method used.

6- See information below of the amount to be returned in case 

Example of amount to be returned

You buy a Storm plan for 1 Month for £8, you only use the IPTV for 3 days and after that you had a problem and you want to get a refund, in this case, we will get paid for £0.80 euro and we will refund £7.20 to you. We also strive to make sure our customers don’t get stuck or give up on the process. If you are having any issues at all please contact us. We are a full service provider and help with everything from generation to installation. Upon 00:00 on the 7th day you will no longer be able to be able to claim.

 

7 Day Refund Policy (on devices + plans only)

How to claim a refund during the 7 Day period for all devices

Steps

1-Contact a member of the customer service team within 7 days. Via the email address shown at the top and bottom of the homepage. Or contact via the Whatsapp link on home page.

2-Quote your order number, full name and address and your order date.

3-State your paypal address details.

4-Once you receive shipping details via email – securely package the device and return the device (customer must pay all postage and packaging fees. Device must be in same condition as it was delivered with full contents and packaging.

5- Sit back and relax and wait to receive an email to confirm we have received the package and that your refund has been initiated. Payment will be processed back to the same method used for the purchase initially,